Any time you have questions or need help, we’re happy to serve you! Here are a few ways to reach us:
As your mortgage partner, we are here to help if you are facing financial hardship. Whether you need help bringing your account current or are behind on payments and looking to sell, we want to help you navigate options that are available for your loan.
Please reach out to our Homeowner Assistance Team.
Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.
PO Box 660217
Dallas, TX
75266-0217
10800 E Geddes Ave, Suite 100
Englewood, CO 80112
If you have a new insurance policy, please send the new policy documents to us as follows:
Online (it’s quick and easy!): ihaveinsurance.com/cornerstone
By mail:
ISAOA / ATIMA
PO Box 961254
Fort Worth, TX 76161
If you have an escrow account set up to pay your home insurance premium(s) and need to send us a bill, please send it to the address above. If the payment due date is less than two weeks away, please email it to us with your new policy documents at loaninfo@myloanservicer.com and we will expedite payment.
Have an insurance claim? First, contact your insurance company to file a claim and then begin the claims process with by calling 833.253.1133. You will then be able to check the status of your claim at www.propertyclaimcenter.com.
If you need to send a check to us for our endorsement, our mailing addresses are:
PO Box:
Loss Draft Department
PO Box 29985
Phoenix, AZ 85038-9985
Overnight:
Loss Draft Department
827 West Grove Ave
Mesa, AZ 85210
Property Taxes – Escrow
If you have an escrow account set up to pay your property taxes and receive a bill from your taxing authority, please send a tax copy at your earliest convenience:
Property Taxes – Non-Escrow
If you do not have an escrow account set up to pay your property taxes and you receive a delinquent tax notice that has been paid, please send proof of payment to us: