My mortgage is transferring to you. What does this mean?
If you’ve received a notice that the servicing of your mortgage loan will transfer to us, rest assured, the terms of your mortgage will not change due to the transfer.
On your transfer date, we will begin servicing your mortgage. As your servicer, you can expect us to:
- Send monthly billing statements
- Receive and apply your loan payments timely
- Pay taxes and insurance from your escrow account, if you have an escrow account
- Notify you of updates made to your account
- Provide year-end tax statements
To us, mortgage servicing means so much more—we strive to make homeowners happy for the life of their loan. We offer an array of services, account options, and tools designed to make managing your mortgage easy and convenient. We’re excited to serve you!
Will you send me more information?
Yes! After your transfer date, we will send you a welcome letter with details about what will and will not change, new ways to manage your mortgage, when and how to make payments to us, our contact information, and other important information. Please look out for this letter as it will be an important resource as your mortgage transitions to us.