My loan is transferring to you. What does this mean?
If you’ve received a notice that the servicing of your loan will transfer to us, rest assured, the terms of your loan agreement will not change due to the transfer.
On your transfer date, we will begin servicing your loan. As your servicer, you can expect us to:
- Send monthly billing statements
- Receive and apply your loan payments timely
- Pay taxes and insurance from your escrow account, if you have an escrow account
- Notify you of updates made to your account
- Provide year-end tax statements
But to us, loan servicing means so much more—we strive to make homeowners happy for the life of their loan. We offer an array of services, account options, and tools designed to make managing your mortgage easy and convenient. We’re excited to serve you!
Will I get more information?
Yes! Once your loan has transferred to us, we will send you a welcome letter with details about what has change, new ways to manage your loan/account, when and how to make your monthly payments to us, our contact information, and other important details. Please look for this letter as it will be an important resource for you.