Payments and Payoffs

How can I make payments?

We offer a variety of quick and easy payment options. Choose the way that is most convenient for you:

• Online via our website or app
• Set up autopay (recurring monthly ACH drafts) online or by phone
• Call to set up budget drafts (biweekly recurring ACH drafts every 14 days)
• Mail a check with the coupon on your billing statement to our payment address: PO Box 660217, Dallas, TX 75266-0217

Overnight funds should be mailed to the following address:

Can I receive my monthly statements electronically instead of by mail?

Yes! You can opt out of paper statements by signing up for Paperless Statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online.

Signing up for Paperless Statements online is quick and easy. Here’s how:

• Go to Documents, find the Paperless Statement Delivery Preferences section, and follow the prompts to set up Paperless Statements.

Can I make payments through my bill pay service?

Yes, you can make your payments through a third-party bill pay service such as your bank, government allotment, biweekly bill pay service, etc. Typically, you will need to provide them with your loan number and our address for payments: PO Box 660217, Dallas, TX 75266-0217. 

What is autopay?

Autopay, meaning recurring monthly ACH drafts, allows you to pay your loan automatically each month from your checking or savings account. You may also opt for budget drafts if you would like to split your monthly payment into two recurring drafts every 14 days.

Autopay gives you peace of mind because your mortgage can be automatically drafted each month—you won’t have to write and mail a check or remember to make your payment online.

How can I set up autopay?

You can set up autopay on our website or app in a few simple steps:

• Go to the Payment section.
• In the Make a Payment box, you will find Autopay toward the bottom.
• Click the Enroll in Autopay link and follow the instructions.

Next, you will receive an email from us confirming your request has been submitted.

Please note:

• Your enrollment in autopay will not be effective immediately as we process your request.
• Once a test draft is completed and confirmed, we will send you an enrollment notification letter. If the test draft is not confirmed, we will notify you.
• Any payments due prior to the day and month you requested automatic drafts to begin must be made via check, online payment, or over the phone.
• If your account is past due on your first scheduled draft date, your draft will not occur until your account is not past due.

Can I split my monthly payment into two payments? 

Yes, by enrolling for Budget Drafts, you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will draft two times per month to complete your monthly payment. You also have the option to add additional principal. 

How do Budget Drafts work? 

With Budget Drafts, payments are automatically drafted every 14 days. Each draft will be for one half of the monthly payment and one half of any additional principal you may wish to pay. 

The initial payment will be held in unapplied funds until the second payment is made. Once we receive the second payment, the combined amount will be posted to your loan as your full monthly payment. 

It is important to note that to participate in the program you MUST be paid ahead one month at the time you set up Budget Drafts. 

We do not charge a fee for this program. 

What are the benefits of Budget Drafts? 

Budget Drafts are designed to help you reduce your interest charges, build equity faster, and pay off your loan sooner by making additional principal payments—when enrolled, you will make one extra payment per year. 

Budget Drafts will allow you to make one full mortgage payment directly towards principal over the course of a year. This helps you reduce the amount of interest you will have to pay over the life of the loan. 

In addition, enrolling for Budget Drafts will give you peace of mind because your biweekly payments will be drafted automatically—you won’t have to write and mail a check or remember to make a one-time payment online. 

How can I enroll for Budget Drafts? 

There are some requirements that must be met in order to enroll in Budget Drafts. 

1. You have already made at least one loan payment to us; 
2. Your loan is paid ahead at least one month (for example, if it is May, you need to have made your May payment and your June payment); 

To enroll, please call Customer Care. Once the above requirements are met, we will take your ACH draft information (checking or savings account number and routing number) and complete a test draft. Once confirmed, we mail you an enrollment notification letter. 

If you have questions regarding Budget Drafts, please contact us. As your mortgage partner, we’ll be happy to help!

A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, and any potential fees. 

You need your mortgage details before you decide to refinance your loan, lower your payment or consolidate your debt. Or you may want to get rid of the debt altogether by paying off the mortgage early. 

How can I request a payoff quote?

You can request a payoff statement online:

• Go to Payment
• Find the Loan Payoff box and click View Payoff Quote.

Can I authorize a third party to request a payoff quote on my behalf?

Yes, you may authorize a third party (a title company, for example) to request a payoff quote on your behalf. To do so, please contact us.

Why is my payoff quote higher than my principal balance?

In addition to the principal balance of your loan, a payoff amount will always include other costs associated with paying off your loan. These costs include but aren't limited to, the recording fee charged by your county and additional interest that accrues until the entire amount to satisfy the loan is received. Thus, a payoff amount will always be higher than the principal balance.