When will I receive my first billing statement?
If your loan just closed, please look out for your first statement in the coming weeks. We will send it to you before your first payment is due.
If your loan is transferring to us from another mortgage servicer, please look for a welcome letter from us with detailed information about what to expect beginning on your transfer date and contact us with any questions.
Can I opt out of receiving paper statements in the mail?
Yes! You can enroll for Paperless Statements to receive an email each time a statement is ready to view online. The process is quick and easy. Log into your online account, click or tap Documents, and go to the Paperless Statement Delivery Preferences section.
When is my monthly mortgage payment due?
You can see the due date of your next payment anytime online. When you log into your online account, your payment amount and due date are displayed on your Dashboard and in the Payment section. The due date is also provided on your mortgage statements.
How can I make my monthly mortgage payments?
You can set up automatic recurring payments (monthly or biweekly), or make or schedule one-time payments online, by phone, and by mail. Choose the option most convenient for you! Check out the Payments and Payoffs FAQs for detailed information.
When will I be assessed a late fee?
A late fee is assessed if your payment is not received by the end of the grace period. The grace period, which is specified in your Note, is the number of days after your due date when a late fee will not be charged. If you make your payment after the grace period ends, a late fee will be assessed.