New Articles

  1. Paperless Statements

    Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You will ...
  2. Recast FAQs

    Will a recast lower my monthly mortgage payment?  If your loan is eligible, recasting your loan may be an option to lower your payment as an alternative to refinancing. A recast typically involves making a one-time payment to reduce your loan p...
  3. Receiving My Statement

    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2024, we will notify you by email when your statement is available online ...
  4. Who to Contact

    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...
  5. Accessing Statements Online

    Where can I find my tax statement online? 2024 year-end statements will be provided by January 31, 2025. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
  6. Gracefully Exiting Your Loan

    If you  foresee there  isn’t  a financially  feasible  way  to keep your home, here are more options  for you to  avoid  the foreclosure process.   Traditional Sale:   Work with a real estate agent to  s ell your home ...
  7. Additional Resources

    COVID-19 Resources   If you have a hardship  related to COVID-19 ,   visit the  CFPB’s mortgage and housing assistance portal .   Homeowner Assistance Fund (HAF) in the  U.S Department of the Treasury   and  Nati...
  8. We're Here to Support You

    We understand  that life circumstances might lead to difficulty making  your mortgage payments.   As your mortgage partner, we are here to help if you are facing  financial hardship .  Whether you  need help  bringing your account  cur...
  9. How to Request Mortgage Assistance

    How can I apply for mortgage  assistance ?   You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
  10. Mortgage Assumption

    What is a mortgage assumption? To keep it simple, this means an existing property title or ownership and mortgage obligation is transferred from one borrower to another as part of a property sale. When a mortgage is assumed, its remaining balance, ...