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Last Updated: 10/07/2024
in Homeowners Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
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Last Updated: 06/11/2024
in Homeowners Financial Hardship How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
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Last Updated: 07/23/2025
in Homeowners Lower My Payment Can I cancel my Mortgage Insurance? If Mortgage Insurance was required for your loan at closing, you might be wondering how long you will need to continue paying this extra expense. The short answer: it depends. Options to remove the mortgage insur...
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Last Updated: 04/16/2026
in Homeowners
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Last Updated: 08/17/2023
in Homeowners Financial Hardship COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
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What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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Last Updated: 07/23/2024
in Homeowners Year-End Statements
How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...
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I received a letter from you about my loan transferring to a new servicer. What does this mean? Once your loan transfers, your new loan servicer will begin handling your loan payments and the ongoing management of your loan. You will need to be...
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Last Updated: 11/24/2025
in Homeowners Contact Us Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!): By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 If you have an escrow account set up to ...
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What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at 833.253.1133 , and w e'll let you know what information is required to dis...