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What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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My mortgage is transferring to you. What does this mean? If you’ve received a notice that the servicing of your mortgage loan will transfer to us, rest assured, the terms of your mortgage will not change due to the transfer. On your transfer dat...
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How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
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When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...
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I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
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COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
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Last Updated: 05/04/2023
in Homebuyers Insurance What is mortgage insurance (MI)? This is an insurance policy that protects the lender in case of default, allowing them to approve a loan they might not have otherwise. MI can make buying a home with less than 20% down possible. If you're require...
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Last Updated: 07/31/2023
in Homeowners FAQs Online Access Setting up your account online lets you manage your mortgage your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule on...
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What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
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I received a letter from you about my mortgage being transferred to a new servicer. What does this mean? Beginning on the transfer date specified in the letter, we will no longer be your mortgage servicer. This means we will not be able to receiv...