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What is a mortgage assumption? To keep it simple, this means an existing property title or ownership and mortgage obligation is transferred from one borrower to another as part of a property sale. When a mortgage is assumed, its remaining balance...
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Can I remove my escrow account? Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio. If the loan qualifies, tax payments and home...
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Will the terms of my loan or interest rate change? No. Rest assured, a servicing transfer will not affect the terms of your loan. This includes your interest rate. Will my loan number change? Whether your loan is transferring to or from us, y...
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Last Updated: 07/31/2026
in Homeowners Lower My Payment
If you want to lower your monthly mortgage payment and have the means to make additional payments toward your loan principal, a mortgage recast might be a great option for you. Learn what a recast involves, how it can help you save now and long ...
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I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
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Last Updated: 09/18/2026
in Homeowners Contact Us
Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!): By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 By email: If you have an ...
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If you’re interested in recasting your loan, here’s a rundown of the process and what to expect: Contact Customer Care to initiate the recast request, specifying the amount of your principal reduction payment(s). We’ll confirm whether your lo...
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Last Updated: 08/17/2026
in Homeowners Lower My Payment
Can I cancel my Mortgage Insurance? If Mortgage Insurance was required for your loan at closing, you might be wondering how long you will need to continue paying this extra expense. The short answer: it depends. Options to remove the mortgage ins...
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Last Updated: 09/18/2026
in Homeowners
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Last Updated: 07/31/2026
in Homeowners Financial Hardship
Need M ortgage A ssistance ? Whether you ’re experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options that may be available to you based on investor guidel...