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Last Updated: 07/30/2024
in Homeowners Online Access What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
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What is autopay? If you choose to enroll for Autopay, your monthly payments will automatically draft from your chosen checking or savings account on the day you choose. Autopay can help save you time and peace of mind, as you won't have to remember...
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How can I close my HELOC? To permanently close your account, follow these steps: Request a payoff quote through our website or app, by phone or by email. Pay off the entire balance. Sign and return an authorization form to close your accou...
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Last Updated: 06/30/2025
in Homeowners Newly Closed Loans
My loan just closed. What do I need to do next? Look for a welcome email from us with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient servi...
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Last Updated: 05/04/2023
in Homebuyers Insurance What is mortgage insurance (MI)? This is an insurance policy that protects the lender in case of default, allowing them to approve a loan they might not have otherwise. MI can make buying a home with less than 20% down possible. If you're require...
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Why does my monthly payment change? In general, HELOC payments can change from month to month for a variety of reasons. A few common reasons include: Interest Rate changes: Most HELOCs have a variable interest rate that periodically adjusts to...
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Last Updated: 05/01/2025
in Homeowners Newly Closed Loans
When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ...
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What can I use my HELOC for? You can use your HELOC funds for various purposes, such as home improvements, repairs, consolidating higher interest rate debt, or other financial needs. Where can I find details about my unique HELOC account? ...
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Last Updated: 04/07/2025
in Homeowners Online Access Access to our website and app is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
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A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...