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What are the reasons to refinance? The most common reason is to get a lower interest rate, resulting in lower monthly payments and possibly a shorter loan term. Other reasons to refinance include switching loan types, eliminating private mortgage...
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Last Updated: 07/31/2026
in Homeowners Financial Hardship
We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account c...
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Last Updated: 09/08/2026
in Homeowners Online Access
Access to your loan/account is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
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What is the mortgagee clause? If you're changing home insurance companies, you'll need to provide our mortgagee clause for your new policy. This lets your insurance provider know where to send premium notices, bills, and claim information/funds...
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How can I close my HELOC? To permanently close your account, follow these steps: Request a payoff quote through our website or app, by phone or by email. Pay off the entire balance. Sign and return an authorization form to close your accou...
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How can I draw money from my HELOC account? When eligible for draws/advances, we offer a few convenient options: Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings acc...
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Last Updated: 09/08/2026
in Homeowners Go Paperless
You can enroll online in a few quick clicks! Here's how: Log into your online account. Go to Documents and click Manage Delivery Preferences . Next to Escrow statements plus other routine servicing communications, check the Email box an...
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Why does my monthly payment change? In general, HELOC payments can change from month to month for a variety of reasons. A few common reasons include: Interest Rate changes: Most HELOCs have a variable interest rate that periodically adjusts ...
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Last Updated: 09/04/2025
in Homeowners Go Paperless
Electronic delivery is available for the following communications: Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions. Year-end statements Depending on your loan/accoun...
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What is autopay? If you choose to enroll for Autopay, your monthly payments will automatically draft from your chosen checking or savings account on the day you choose. Autopay can help save you time and peace of mind, as you won't have to rememb...