Popular Articles

  1. The Loan Process

    How does buying a home compare to renting? Purchasing a home enables you to receive tax benefits while building equity that you can cash out in the future. Owning a home also gives you the opportunity to truly personalize your space. Should I p...
  2. HELOC Payment FAQs

    Why did my monthly payment change? In general, HELOC payments can change from month to month for a variety of reasons. A few common reasons include: Interest Rate changes:  Most HELOCs have a variable interest rate that periodically adjusts t...
  3. Disaster Assistance

    I am having trouble making mortgage payments due to a disaster. What can I do?  If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
  4. General

    What can I use my HELOC for? You can use your HELOC funds for various purposes, such as home improvements, repairs, consolidating higher interest rate debt, or other financial needs.  Where can I find details about my unique HELOC account? ...
  5. Access Outside the U.S.

    Access to our website and app is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
  6. Paperless Statements

    Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You will ...
  7. Draws/Advances

    How can I draw money from my HELOC account? We offer a few convenient options:  Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings account. Phone: C all our custome...
  8.  Welcome!

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  9. Looking to Reduce Your Payment?

    We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce the amount of your monthly mortgage payment, options may be available for your mortgage. Browse our FAQs below ...
  10. Intro

    A Home Equity Line of Credit (HELOC) is a type of second mortgage that provides access to the equity in a home on an as-needed basis, often with a variable interest rate. The  home is used as collateral against the line of credit.  Similar to a...