Updated Articles

  1. Lower My Payment

  2. Recast FAQs

    Will a recast lower my monthly mortgage payment?  If your loan is eligible, recasting your loan may be an option to lower your payment as an alternative to refinancing. A recast typically involves making a one-time payment to reduce your loa...
  3. Mortgage Recast Overview

    If you want to lower your monthly mortgage payment and have the means to make additional payments toward your loan principal, a mortgage recast might be a great option for you. Learn what a recast involves, how it can help you save now and long te...
  4. Year-End Statements

  5. Year-End Statement Basics

    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is canceled...
  6. Escrow, Tax & Insurance

  7. Escrow Waiver

    Can I remove my escrow account?  Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio.  If the loan qualifies, tax payments ...
  8. Receiving My Statement

    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you were enrolled for electronic year-end statements on December 28, 2023, we will notify you by email when your statement is available on...
  9. Accessing Statements Online

    Where can I find my tax statement online? 2023 year-end statements will be provided by January 31, 2024. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
  10. Disaster Claims

    As your mortgage partner, we are here to help you navigate impacts of a disaster on your home and mortgage. We hope you and your loved ones are safe and we’re eager to help you move forward. There are a few things you may need to know and do t...