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Last Updated: 06/03/2026
in Homeowners Contact Us
Property Taxes – Escrow If you have an escrow account set up to pay your property taxes and receive a bill from your taxing authority, please send a tax copy at your earliest convenience: Property Taxes – Non-Escrow If you do not have an es...
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Last Updated: 06/03/2026
in Homeowners
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Last Updated: 06/03/2026
in Homeowners Contact Us
Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!): By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 By email: If you have an ...
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Last Updated: 06/03/2026
in Homeowners
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How can I draw money from my HELOC account? When eligible for draws/advances, we offer a few convenient options: Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings acc...
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Last Updated: 04/28/2026
in Homeowners FAQs
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I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely...
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Last Updated: 04/16/2026
in Homeowners
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Last Updated: 03/25/2026
in Homeowners FAQs
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Last Updated: 03/25/2026
in Homeowners Newly Closed Loans When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can op...