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Last Updated: 04/28/2026
in Homeowners Contact Us
Property Taxes – Escrow If you have an escrow account set up to pay your property taxes and receive a bill from your taxing authority, please send a tax copy at your earliest convenience: Property Taxes – Non-Escrow If you do not have an es...
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Last Updated: 04/28/2026
in Homeowners FAQs
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I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely...
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Last Updated: 04/28/2026
in Homeowners
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Last Updated: 04/16/2026
in Homeowners
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How can I draw money from my HELOC account? When eligible for draws/advances, we offer a few convenient options: Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings acc...
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Last Updated: 03/25/2026
in Homeowners FAQs
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Last Updated: 03/25/2026
in Homeowners Newly Closed Loans When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can op...
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Last Updated: 03/25/2026
in Homeowners Newly Closed Loans My loan just closed. What do I need to do next? Look for a welcome email from with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient services ...
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Last Updated: 03/25/2026
in Homeowners Newly Closed Loans Congratulations on your recent closing! We are happy to support you as the servicer of your loan. At , our goal is to make homeownership easy and convenient, every step of the way As your loan servicer, you can expect us to: Send stateme...