Updated Articles

  1. My Loan is Transferring

  2. Transferring to Us

    My mortgage is transferring to you. What does this mean? If you’ve received a notice that the servicing of your mortgage loan will transfer to us, rest assured, the terms of your mortgage will not change due to the transfer. On your transfer dat...
  3. Mortgage Assistance Options

    Need  M ortgage  A ssistance ?   Whether  you ’re  experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options  that may be available to you based on investor guidelin...
  4. Gracefully Exiting Your Loan

    If you  foresee there  isn’t  a financially  feasible  way  to keep your home, here are more options  for you to  avoid  the foreclosure process.   Traditional Sale:   Work with a real estate agent to  s ell your home ...
  5. Additional Resources

    COVID-19 Resources   If you have a hardship  related to COVID-19 ,   visit the  CFPB’s mortgage and housing assistance portal .   Homeowner Assistance Fund (HAF) in the  U.S Department of the Treasury   and  Nati...
  6. Surplus

    What is an escrow surplus?  All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
  7. Shortage

    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
  8. Mortgage Assumption

    What is a mortgage assumption? To keep it simple, this means an existing property title or ownership and mortgage obligation is transferred from one borrower to another as part of a property sale. When a mortgage is assumed, its remaining balance, ...
  9. Refinance

    What are the reasons to refinance? The most common reason is to get a lower interest rate, resulting in lower monthly payments and possibly a shorter loan term. Other reasons to refinance include switching loan types, eliminating private mortgage...
  10. FAQs: Can I cancel my mortgage insurance?