Popular Articles

  1. The Loan Process

    How does buying a home compare to renting? Purchasing a home enables you to receive tax benefits while building equity that you can cash out in the future. Owning a home also gives you the opportunity to truly personalize your space. Should I p...
  2. Are all loans eligible for recast?

    Not all loan types are eligible. Under the current government rules, recast is not an option for USDA (RHS), VA and FHA loans.    To qualify for a recast, the following must apply:  Conventional loan (other types including USDA (RHS), VA, and F...
  3. Homeowners Insurance

    What is homeowners insurance? Homeowners insurance, also known as hazard insurance, is a policy that covers damages to your home, your belongings and accidents as outlined in your policy. Is homeowners insurance required at closing? Yes, proo...
  4. Disaster Assistance

    I am having trouble making mortgage payments due to a disaster. What can I do?  If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here...
  5. How to Register Online

    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOGIN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields a...
  6. FAQs: Can I cancel my mortgage insurance?

  7. Shortage

    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
  8. Home Equity Loan basics

    What is a Home Equity Loan? In short, it’s a type of loan secured by the equity in your existing, mortgaged property. You receive one lump sum of money at closing and repay it over a fixed period, with a fixed rate, on a fixed monthly payment. ...
  9. Escrow Basics

    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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