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Last Updated: 07/14/2026
in Homeowners FAQs
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Last Updated: 07/14/2026
in Homeowners
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Last Updated: 07/14/2026
in Homeowners
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Last Updated: 07/02/2026
in Homeowners Online Access
While you can access our website from your smartphone and tablet, our LoanNav app provides an enhanced experience on for Apple and Android mobile devices. The app is free and easy to use, with the same features and functionality as the we...
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Last Updated: 07/02/2026
in Homeowners Newly Closed Loans
Congratulations on your recent closing! We are happy to support you as the servicer of your loan. At , our goal is to make homeownership easy and convenient, every step of the way. As your loan servicer, you can expect us to: Send state...
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Last Updated: 06/03/2026
in Homeowners Contact Us
Property Taxes – Escrow If you have an escrow account set up to pay your property taxes and receive a bill from your taxing authority, please send a tax copy at your earliest convenience: Property Taxes – Non-Escrow If you do not have an es...
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Last Updated: 06/03/2026
in Homeowners Contact Us
Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!): By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 By email: If you have an ...
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How can I draw money from my HELOC account? When eligible for draws/advances, we offer a few convenient options: Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings acc...
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I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely...
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Last Updated: 03/25/2026
in Homeowners Newly Closed Loans When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can op...